You have 14 calendar days to request an exchange or return from the date of receipt of the order. 

Before proceeding, please note the following: it is essential that the products to be returned are in perfect condition and show no obvious signs of use. Additionally, they must include their security seals. We will not accept returns that show signs of tampering.

Steps to follow:

1. Please fill out this form to create the request.

   You will receive in the next few days the approval of your request and instructions to send the product to our warehouse.

2. Send the product to our facilities. Shipping costs will be borne by the customer, except in the case of manufacturing defects. CXC is not responsible for losses during shipping, so it is important to ensure the package arrives in perfect condition. We recommend using the original box in which you received your order. If the items are received damaged, we will not be able to process the return.

3. Once we receive your product, we will proceed with the refund. 

• In case of a return, we will process your refund through the same payment method you used to place the order. We will send you a notification by email, and the process will take a maximum of two to three days. 

• We currently do not perform direct product exchanges. If you wish to exchange an item for another, you must process a return of the original product. Once the refund is received and approved, you can place a new order with the desired item.

What should I do if I receive an item different from what I ordered?

If on any occasion, by mistake, you receive an item you did not order, please fill out this form to contact us. We will inform you of the steps you need to follow and send you the correct product as soon as possible, at no additional cost.

Can items purchased online be exchanged or returned at CXC physical stores or other points of sale?

Yes, you can exchange or return your items at our official CXC stores (Except at El Corte Inglés points of sale). Check your nearest official store here.

What to do if you receive a defective item?

Review our Warranty policy and fill out this form so we can resolve your situation as soon as possible. Please include the following information:

• Full name
• Order number
• Product you wish to exchange or return
• Photograph of the product. It is important that the photograph clearly shows the condition of the product and the defect.
• Description of the defect