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Nueva tienda en Madrid c/ carretas 10 ¡Ven a visitarnos!

AUTHENTICITY AND GUARANTEE

This exclusive CXC jewel has been designed and manufactured entirely in Spain. At CXC we make our jewelry with top quality materials, combining artisan techniques with avant-garde creativity and design.

The finish of the vegetable dyes applied by hand, made by hand, beautifies the most select leathers. The texture of the noble metal, silver, gold or brass baths, as well as ceramics, Murano or Swarovski crystals make our jewelery small works of art. All our jewels have been subjected to a hypoallergenic treatment.

Our jewels come with a two-year guarantee, from the moment of purchase, which covers all manufacturing defects, but in no case does it include normal wear and tear and aging of the jewel (alteration of color and / or material in straps and non-metallic chains, such as leather, textiles, etc.), damage to any part of the jewel resulting from abnormal or abusive use (such as forcing the jewel), inattention, negligence, accidents, damages resulting from handling by Non-CXC personnel or suppliers not authorized by the brand. This guarantee does not cover damages caused by the inappropriate use of the pieces by not following our advice on the proper maintenance of the jewelry. (See our section care of your jewel to learn more about the correct use and cleaning).

To make the guarantee effective, you must present proof of purchase (purchase receipt or invoice).

After-Sales Service

If your jewel is defective, please contact our After-Sales Service at atc@cxc.es and we will resolve your situation as soon as possible. You must attach a photograph, showing the product in question and proof of purchase (receipt or invoice).

In these cases, CXC may:

  • Send the Customer a new item in perfect condition, if available. We will collect the defective product and deliver the new one, at no cost to the Customer.
  • Offer the Client, without increasing the price, a product with characteristics and specifications similar to the one initially requested, as long as these are in accordance with the Client's needs and the item to be returned is not available.
  • Offer the Client to cancel the requested Order by refunding the amount paid for it, as long as the item to be returned is not available.

 

 

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