Free Shipping Conditions:

• Orders over €100 in Spain (Mainland and Balearic Islands)

• Orders over €150 for Europe (Germany, Belgium, Italy, Luxembourg, and Portugal)

Countries, delivery times, and shipping fees

Orders are processed within 48 business hours after purchase confirmation.

The delivery of your order may take 2 to 7 business days, depending on the destination country.

We currently ship online only to the following countries:

• Germany · 2 - 5 days · €10.00

• Belgium · 2 - 5 days · €10.00

• Spain (Mainland) · 2 - 3 days · €5.00

• Spain (Balearic Islands) · 2 - 3 days · €6.00

• Italy · 2 - 5 days · €10.00

• Luxembourg · 2 - 5 days · €10.00

• Portugal (except Azores and Madeira) · 2 - 3 days · €6.00

Our logistics partners are: Correos and UPS

Please note that during high-demand periods, such as Christmas, courier services may experience slight delays. You will receive notifications about any updates related to your shipment status.

If your country of residence is not among the countries we ship to, we have over 500 retail locations worldwide. You can find your nearest store using our Store Locator.

Delivery Delays
While CXC is committed to meeting delivery deadlines, delays may occur due to external circumstances such as absence at the delivery address, incorrect address information, restricted access to the delivery area, insufficient delivery time, force majeure, or local holidays. In such cases, the responsibility will fall on the customer and/or the courier company, and CXC will be exempt from liability.

What should I do if my order is returned by the courier?
If your order is returned, please contact our customer service at atc@cxc.es, and we will do our best to resolve the issue as quickly as possible