Your order will be delivered within 2 to 7 business days, depending on the destination country. You can find all the detailed information in the Shipping and Delivery section.

Please note that during peak demand periods, such as Christmas, shipping companies may experience slight delays. You will receive notifications about any updates on the status of your shipment.

 For online orders, we only ship to: 

• Germany
• Belgium
• Spain (except Canary Islands, Ceuta, and Melilla)
• Italy
• Luxembourg
• Portugal (except Azores and Madeira)

For more information and rates, see Shipping and Delivery.

We have over 500 retail locations worldwide. Find your nearest store using our Store Locator

CXC will comply with delivery times, except for possible delays beyond the company's control. These may be due to absence at home, incorrect address, restricted access to the delivery area, lack of time for delivery, force majeure causes, or local holidays. In these cases, the responsibility will lie with the customer and/or transport company, and CXC will be exempt from liability. For more information, see Shipping and Delivery.

Please contact customer service at atc@cxc.es, and we will try to resolve it as soon as possible.

You have 14 calendar days to request an exchange or return from the date of receipt of the order. To do this, please contact customer service at atc@cxc.es to create the request.

It is essential that the products subject to an exchange or return are in perfect condition and show no obvious signs of use; otherwise, no return can be made. It is your responsibility to provide the appropriate packaging to ensure that the items arrive at CXC in perfect condition. If you have difficulty finding suitable packaging, we suggest using the original box in which you received your order. If the items are received in poor condition, we will not be able to process the requested return.

1. Email us at atc@cxc.es or via our Contact Form indicating:

a. Name

b. Order number

c. Product to exchange or return

d. Reason for the exchange or return

2. In the following days, you will receive approval for your exchange or return along with instructions for sending the product to our warehouse. Shipping costs will be borne by the customer unless the reason is a manufacturing defect. CXC will not be responsible for any loss that the package may suffer during shipping, and it will be the customer's responsibility to ensure that the package arrives at our facilities in perfect condition.

3. Once we receive your product at our offices, we will process the exchange or return. For exchanges, we will send the product you decided to exchange for.

Once we receive the product at our facilities, we will process your refund using the same payment method you used to place the order. We will send you a notification by email, and the process will take a maximum of two to three days.

If you ever receive an item that you did not order by mistake, please contact us by sending an email to atc@cxc.es, and we will guide you through the steps you need to follow. We will send the correct item as soon as possible, at no additional cost.

If you placed your order online, you can exchange or return your items at our official CXC stores (except for points of sale in El Corte Inglés). Check your nearest official store here.

If you purchased an item from other points of sale, you will need to manage the exchange or return at the same point of sale.

Contact us by sending an email to atc@cxc.es, and we will resolve your situation as quickly as possible. Please include the following information:

• Full name
• Order number
• Product you wish to exchange or return
• Photograph of the product. It is important that the photograph clearly shows the condition of the product and the defect.
• Description of the defect

It's very simple. You just need to follow these steps:

1. Make sure to select the correct country (you can change it at the top of our website), which should be the destination where you will receive your jewelry.
2. Select a product and add it to your cart. Then, you can choose to continue shopping or go directly to your cart.
3. Review the products in your cart and accept all the order information.
4. Next, proceed to the checkout screen.
5. Enter the delivery address where you want us to send your order.
6. Select a valid payment method.
7. Confirm your order.
8. You will receive an email confirming your order, and another one when it is shipped, along with a tracking link so you can check its status.

We accept the following payment methods: Credit card, PayPal, Scalapay (installment payment without interest), Apple Pay, Google Pay.

Accepted credit cards: Visa, Mastercard, American Express, Maestro, and UnionPay.

Additionally, we offer installment payments for some EU countries through Scalapay, see conditions.

Yes, you can pay for your purchase in three monthly installments without interest using Scalapay, and it is completely free. The first installment is charged upon completing the purchase, and the remaining two will be charged in the following two months. Scalapay will notify you a few days before each charge.

Important: this service is completely free as long as the installments are paid on time. If any installment is late, a late fee will be applied. For more information about the service, see conditions.

It's simple, you just need to enter the code on the checkout screen that appears after you have accepted the terms in the shopping cart.

This will depend on the status of your order, but we cannot guarantee the change once the order has been shipped. For this, we need you to contact us via email at atc@cxc.es or through our Contact Form.

Yes. You can cancel your order, as long as its status allows it and as indicated in the section "Terms and Conditions". For this, send us an email at atc@cxc.es, and we will inform you about the possibility of cancellation. An order cannot be canceled if it has already been shipped.

If you encounter any difficulties placing your order or navigating through our website, try:

• If it's through PayPal, check that you have entered the password correctly.
• Check that you have entered your card information correctly.
• Use another card.
• Use an alternative payment method to the one causing the problem.
• Close the browser and try again.
• Delete cookies or clear your browser's cache and try again.

If the problem persists, don't worry, contact us at atc@cxc.es, and we will try to resolve it as quickly as possible.

Of course! We understand that the security of your personal information is extremely important to you. That’s why we use a security SSL certificate to protect your personal data and your credit card information from potential fraudulent use.

No. It is not mandatory to register on the website to buy from our online store; you can do it as a guest.

Our customer service team will advise and assist you regarding our jewelry whenever you need it. You can ask for advice or resolve your doubts by contacting us via email at atc@cxc.es, and we will be happy to respond as soon as possible.

Discover the official CXC points of sale:

• CXC Madrid · Calle de Claudio Coello, 58, 28001 Madrid, Spain
• CXC Donostia · Gipuzkoa Plaza, 7, 20004 Donostia, Gipuzkoa, Spain.
• CXC · Córner El Corte Inglés Pozuelo · Ctra. Nacional VI, km 12, 5, 28224 Pozuelo de Alarcón, Madrid, Spain.

We have more than 500 points of sale worldwide. Find your nearest store in our Store Locator.

Contact us through the Contact Form, providing detailed information about your business; the proposal will be reviewed by our sales team. We will get back to you as soon as possible.

It’s very easy. Just enter your email address in the "Newsletter" field you will find below, and you will receive all our latest news and offers directly in your inbox. Don’t forget to follow us on our social media as well!

In any newsletter you receive, you can unsubscribe by clicking on "I no longer wish to receive emails" or "Unsubscribe from this list".

You can also send us an email at atc@cxc.es and request to be unsubscribed from this service.

See the Size Guide.

Check our page on Take Care of Your Jewelry to learn more about the proper use and cleaning of your jewelry.

Yes, all our jewelry comes with a three-year warranty. See the policy on Authenticity and Warranty.

Don’t worry, if an item is unavailable, it will be marked as "out of stock," and we will try to restock it as soon as possible.