GENERAL CONDITIONS OF SALE

www.cxc.es

1. GENERAL INFORMATION

The ownership of this website www.cxc.es, (hereinafter Website) is held by: , with NIF: De Así En Adelante SL, provided with NIF: B87119665 and registered in: Madrid Mercantile Registry; and whose registration details are: Sheet M-590803 Volume 32821 Folio 31 IRUS 1000293468160, and whose contact details are:

Address: Calle Rododendro 38 Rivas Vaciamadrid 28522 Madrid. Spain

Contact phone: +34 915465179

Contact email: administracion@cxc.es

This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (www.cxc.es) and the purchase or acquisition of products and/or services therein (hereinafter , Conditions).

For the purposes of these Conditions, it is understood that the activity that CXC carries out through the Website includes:

Marketing and distribution of jewelry and other accessories

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and privacy policy. CXC data protection. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above, so if you do not agree with everything Therefore, you should not use this Website.

Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and/or use the Website since those that are in force at the time the purchase of products and/or services are requested will be applicable.

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

2. THE USER

Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), therefore, from the moment navigation through the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for correct use of the Website. This responsibility will extend to:

• Use this Website only to make inquiries and legally valid purchases or acquisitions.
  
  
• Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities reported.
  
  
• Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).
  
  

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.

The User may formalize, at their choice, with CXC the purchase and sale contract of the desired products and/or services in any of the languages ​​in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users can purchase on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of www.cxc.es, during which various products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on: " Pay Now"

Likewise, the User must fill out and/or verify the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Next, the User will receive an email confirming that CXC has received their order or purchase request and/or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where applicable, this information could also be made available to the User through their personal space connecting to the Website.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email and, where appropriate, through their personal space connecting to the Website. Likewise, the User can, if they wish, obtain a copy of their paper invoice, requesting it from CXC using the contact spaces on the Website or through the contact information provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, image of it on their page. of the Website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, weight, quantity, color, details of the products, or characteristics, how they will be carried out and/ o cost of services; and acknowledges that placing the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and preserved in the computerized records of CXC in order to constitute a means of proof of the transactions, in any case, respecting reasonable conditions. security and the current laws and regulations that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons in regarding the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist the Users in accordance with the privacy policy of this Website.

CXC is the manufacturer of the products sold or that may be marketed on the Website. Although CXC makes great efforts to ensure that the information displayed on the Website is correct, sometimes the packaging and/or materials and/or components of the products may contain additional or different information than that which appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the labeling, warnings and/or instructions that accompany the product.

The User knows that CXC shows for their interest a series of services that the owner does not provide to the Users directly, but rather they will be contracted and provided by a third party other than CXC.

4. AVAILABILITY

All purchase orders received by CXC through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/or the service. of the services. If difficulties arise regarding the supply of products or there are no products left in stock, CXC undertakes to contact the User and refund any amount that may have been paid as payment. This will also be applicable in cases in which the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT

Discount codes cannot be combined with each other and do not apply to products on sale or promotion.

Prices in euros (€) include VAT for sales within the European Union.

Sales to countries outside the European Union do not include VAT, but may be subject to taxes and duties. In such case, all taxes, duties and customs duties are the responsibility of the customer according to current regulations. The amount of these taxes varies depending on the country and the total invoice in euros. These taxes are borne by the customer upon receipt of the order.

CXC reserves the right to modify prices at any time, guaranteeing the buyer the price in force at the time of order confirmation. It is not obligated to compensate the customer after the purchase.

Payment methods

The accepted payment methods will be: Credit card, Paypal, Scalapay (payment in installments without interest), Apple Pay, Google Pay. Accepted credit cards: Visa, Mastercard, American Express, Maestro and UnionPay. Additionally, we offer Installment Payment for some countries within the EU through Scalapay, view conditions.

Likewise, the User may pay all or part of the purchase price with a gift card and/or a credit card issued by CXC and/or De Aqui En Adelante SL.

CXC uses all means to guarantee the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses an SSL (Secure Socket Layer) secure payment system.

Credit cards will be subject to verification and authorization by the issuing banking entity. If said entity does not authorize the payment, CXC will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

In any case, by clicking on "Pay Now" the User confirms that the payment method used is theirs, or that, where applicable, they are the legitimate holder of the gift card or credit card.

6. DELIVERY

CXC provides delivery and/or shipping services through: Correos, UPS and other transportation agencies. The User can find all the information related to Shipping (countries and rates) in the section SHIPPING AND DELIVERIES. 

Depending on the country of delivery, different shipping methods and delivery times are proposed to the user, each with a different shipping price.

If for any reason, attributable to it, CXC could not meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to continue with the purchase by establishing a new delivery date or cancel the order with full refund of the price paid. In any case, home deliveries are made on business days.

If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to have it delivered again.

If the User is not going to be at the delivery location in the agreed time slot, they must contact CXC to arrange delivery on another day.

If 30 days have passed since your order is available for delivery, and it has not been delivered for reasons not attributable to CXC, CXC will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, with the exception of additional expenses resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website. , without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.

However, the User must keep in mind that the transportation derived from the resolution may have an additional cost that may be passed on to them.

For the purposes of these Conditions, it will be understood that delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when CXC receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a time. after complete receipt of the amount to be paid by CXC.

CUSTOMS EXPENSES

In some cases, shipments to countries outside the European Union may be subject to additional duties and taxes, which will be the sole responsibility of the customer. All taxes, tariffs and customs duties must be assumed by the client in accordance with current regulations, and their amount will vary depending on the country of destination and the total value of the invoice in euros. These charges will be paid at the time of delivery of the order.

CXC is committed to managing and preparing all the necessary documentation for the corresponding customs process.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that if they detect that an error has occurred when entering data necessary to process their purchase request on the Website, they may modify them by contacting CXC through the contact spaces enabled. on the Website, and, where appropriate, through those authorized to contact customer service, and/or using the contact information provided in the first clause (General information). Likewise, this information could also be corrected by the User through their personal space connecting to the Website.

In any case, the User, before clicking on "Pay Now", has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679. of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.

8. RETURNS

In cases in which the User purchases products on or through the owner's Website, they are entitled to a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods purchased on the CXC Website or in the event that the goods that make up his order are delivered separately, 14 calendar days from the day on which the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of of a service contract, 14 calendar days from the day the contract was signed.

To exercise this right of withdrawal, the User must notify CXC of their decision. You may do so, where appropriate, through the contact spaces enabled on the Website.

The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that CXC makes available to them as part annexed to these conditions, however, its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.

In case of withdrawal, CXC will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which CXC is informed of the User's decision to withdraw.

CXC will reimburse the User using the same payment method used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, CXC could withhold said refund until it has received the products or items purchased, or until the User presents proof of their return, depending on which condition is met first.

The User can return or send the products to CXC at: Calle Padre Oltra, 14, Local Bajo, Madrid. 28019. Madrid. Spain

And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which CXC was informed of the decision to withdraw.

The User acknowledges that he or she is aware that he or she must assume the direct cost of returning (transport, delivery) of the goods, if any are incurred. In addition, you will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that may deteriorate or expire quickly; Music or video CDs/DVDs without their packaging, as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery; provision of digital content without physical support.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun. , with the express consent of the consumer and user and with their recognition that they are aware that, once the contract has been fully executed by CXC, they will have lost their right of withdrawal.

In any case, no refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery.

Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice.

At the following link you can download the Model withdrawal form: https://cxc.es/pages/modelodesistimiento

Return of defective products or shipping error

For more information see our section Returns & Exchanges Please contact us via email atc@cxc.es through our Contact Form.

These are all those cases in which the User considers that, at the time of delivery, the product does not comply with what is stipulated in the contract or purchase order, and that, therefore, they must contact CXC immediately. and let you know the existing non-conformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, the replacement is appropriate. .

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same payment method that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always apply.

Guarantee

All our products have a 3-year warranty from the day the order is delivered.

The warranty is valid against defects in materials and/or workmanship.

The warranty excludes coverage for physical or accidental wear and/or abuse.

You can know our Guarantee policy here

To learn more about the After-sales service that CXC puts at the service of the Users of the Website can be consulted here: https://cxc.es/en/pages/cambios-y-devoluciones

9. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, CXC will not accept any responsibility for the following losses, regardless of their origin:

• any losses that were not attributable to any breach on your part;
  
  
• business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
  
  
• any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.
  
  

Likewise, CXC also limits its liability in the following cases:

• CXC applies all measures to provide a faithful display of the product on the Website, however, it is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others. of this kind.
• CXC will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order. However, it is not responsible for damages resulting from transportation malfunctions, especially due to causes such as strikes, road delays, and in general any others typical of the sector, which result in delays, losses or theft of the product.
• Technical failures that, due to fortuitous or other causes, prevent the normal functioning of the service over the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. CXC uses all the means at its disposal to carry out the process of purchase, payment and shipping/delivery of the products, however it is exempt from liability for causes that are not attributable to it, fortuitous events or force majeure.
• CXC will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, CXC will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
• In general, CXC will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when the same is due to events that are beyond its reasonable control, that is, due to force majeure, and This may include, but is not limited to:
• Strikes, lockouts or other industrial action.
• Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
• Inability to use public or private telecommunication systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and CXC will have an extension in the deadline to comply with them for a period of time equal to the duration of the cause of force majeure. CXC will use all reasonable means to find a solution that allows it to comply with its obligations despite the force majeure event.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that most communications with CXC will be electronic (email or notices published on the Website).

For contractual purposes, the User consents to using this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that CXC sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with CXC through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, CXC may contact and/or notify the User at their email address or at the postal address provided.

11. WAIVER

No waiver by CXC of a specific legal right or action or the lack of a requirement by CXC for strict compliance by the User with any of its obligations will imply a waiver of other rights or actions derived from a contract or the Conditions, nor does it exonerate to the User of the fulfillment of his obligations.

No waiver by CXC of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.

12. NULLITY

If any of these Conditions are declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. INTELLECTUAL PROPERTY

All the information contained on the Website, including its design, texts, logos, icons, buttons, graphics, audio, video, trade names and source code, are protected by copyright and other rights included in Royal Legislative Decree 1 /1996, of April 12, which approves the Consolidated Text of the Intellectual Property Law, and the rest of the regulations that regulate Intellectual Property.

These rights belong exclusively to "De HERE en Adelante SL" therefore, any act of reproduction, distribution, transformation or public communication, as well as any type of transfer, of all or part of the content of the Website, is expressly prohibited, and in generally any act of exploitation of all or part of the content (images, texts, design, indexes, forms, etc.), as well as the databases and the software necessary for the visualization or operation of the same and any object that, according to current legislation, is protected by intellectual property regulations.

Under no circumstances may Users exploit or use commercially, directly or indirectly, in whole or in part, any of the contents that make up the Website without the prior written authorization of "Dehere en Adelante SL".

Authorization for the use of any content on the Website can be requested from the email address atc@cxc.es. What is established in the previous paragraphs will not in any case imply the assumption of responsibility by "De HERE en Adelante SL" for the content, nor will it generate the right to compensation for Users or third parties.

14. INDUSTRIAL PROPERTY

All intellectual and industrial property rights of the Website and its contents, including but not limited to images, sound, audio, video, designs, texts, graphics, logos, icons, color combinations, structure, buttons, as well as the software , the trade names, brands, works, illustrations, photographs or industrial drawings and any other signs susceptible to industrial and commercial use are the property and ownership of "Dehere en Adelante SL" or third party owners thereof who have duly authorized their use. inclusion on the Web.

The reproduction, distribution and public communication, including the method of making it available, of all or part of the contents of the Website, for commercial purposes, on any medium and by any technical means, is expressly prohibited without the authorization of "From Here onwards SL".

The User undertakes to respect the intellectual and industrial property rights owned by "De HERE en Adelante SL". The user may use the Website and its contents for personal and private use. Any other use is prohibited and will require the user to obtain the prior express written authorization of "De HERE en Adelante SL". The User must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the Website.

All designs that appear on www.cxc.es belong exclusively to "De HERE en Adelante SL", and therefore, are subject to the Industrial Property Law. For these purposes, they are registered with the Spanish Patent and Trademark Office. Therefore, if "De HERE en Adelante SL" detects theft of the images and content of the Online Store, or misappropriation of our industrial designs, it will proceed to request a Legal Requirement for its withdrawal in the first instance; or will take the pertinent legal actions if the request is not met.

15. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between the User and CXC in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by them. parts.

The User and CXC acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.

16. DATA PROTECTION

The information or personal data that the User provides to CXC in the course of a transaction on the Website will be treated in accordance with the provisions of the Privacy or Data Protection Policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

17. APPLICABLE LEGISLATION AND JURISDICTION

Access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish law.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between CXC and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

18. COMPLAINTS AND CLAIMS

The User can send CXC their complaints, claims or any other comments they wish to make through the contact information provided at the beginning of these Conditions (General Information).